PROCESS AREA SOFTWARE
TICKET AI
Customer service out of control? Change method, not just technology.
The manual handling of thousands of service requests has become a bottleneck for many companies. A good helpdesk is no longer enough: what is needed is a new way of organising service that combines strategy and automation.
OUR CONSULTANCY METHOD
Ticket AI
TICKET AI is UAHUU’s consultancy method for rethinking customer service management, optimising time, resources and quality of response. We start by analysing the processes and criticalities in order to draw up the document ‘The Service Policy’, which summarises and allows everything concerning the service to be shared within the organisation: strategy, procedures, tools, people, responsibilities, objectives.
We design together a new intelligent management process, where each request is analysed, classified and – when possible – managed autonomously.
powered by hally tick
powered by hally tick
Powered by HALLY TICK, l’assistente AI sviluppato da HPA, specializzato nell’analisi del linguaggio naturale, nella classificazione automatica delle richieste e nell’interazione multicanale.
Perfect for: help desk, technical support, customer service.
how ticket ai works
The customer sends a request (via e-mail, chat, form, social…).
The system automatically interprets the content, recognises the type of request, assesses the tone and identifies the most suitable recipient.
If the answer is already present in the knowledge base, it is immediately sent in a clear and coherent form.
Complex cases are routed with priority to human staff, avoiding wasting time on repetitive requests.
The result? A faster, more accurate, more human service where it is really needed.
why choose ticket ai
You have a consulting partner at your side, who analyses the flows, designs the ideal process and guides you in adopting the most effective solution for your context.
Reduce waiting times, with real-time automated management.
Increase team efficiency by sorting thousands of tickets without stress.
Improve the quality of service, thanks to consistent and timely responses.
Offer 24/7 support, even outside office hours.
Cut costs by avoiding unnecessary recruitment.
Easily integrate via API with your existing systems (CRM, helpdesk, portals).
use cases
Customer care in complex sectors (multi-utility, insurance, banking, retail).
Ticket management on company portals, internal systems or helpdesk.
Automated routing of requests to technical, legal, administrative teams.
First support to B2B and B2C customers.
Automated classification and response from digital channels (e-mail, chat, social).
UAHUU’s TICKET AI is not a system to be activated. It is a process to be designed together.